Refund policy

Last updated: 8/7/2026

Each Cherries Crochet piece is lovingly handmade. Because of this, slight variations in colour, size, and finish are part of every piece's character. We do everything we can to ensure your order reaches you in great condition.

When refunds are issued

• The order is cancelled before dispatch (full refund).
• You receive a damaged or defective item and report it within 48 hours of delivery.
• Your package is lost in transit and confirmed lost by the courier.
• The wrong item was delivered.

How refunds are processed

Refunds are issued back to the original payment method via Razorpay. Once approved, the refund usually reflects in your account within 5–7 business days, depending on your bank or card provider.

Non-refundable items

Made-to-order custom pieces (sized/coloured to your request) are non-refundable once production has started, except in case of damage in transit.

How to request a refund

Visit your order in My orders and cancel it (if eligible), or contact us via the contact page with your order number and a description of the issue. Photos of damaged items help us process refunds faster.